Contact Us
Got a question about one of our casino reviews, a bonus term that needs clarifying, or a suggestion for a site we haven't covered yet? This page is the right place to start. The team at New Casinos is made up of independent researchers focused on the Australian online casino market, and we take reader feedback seriously.
Before reaching out, it's worth checking whether your question is already answered across the site. Our About Us page explains how we research and rank casinos, and our Responsible Gambling page covers support services and self-exclusion tools available to Australian players.
What We Can Help With
We're best placed to assist with questions that fall into one of the following areas:
- Casino reviews and ratings — queries about how a specific site was assessed, or why it ranked where it did
- Bonus terms and conditions — help understanding wagering requirements, expiry dates, eligible games or cashout caps
- PayID and payment methods — questions about deposit and withdrawal options available to Australian players
- Game categories — guidance on online pokies, live dealer tables, progressive jackpots and other titles featured across the sites we review
- Site corrections — if you've spotted information that looks outdated or inaccurate, please let us know and we'll investigate
- Editorial suggestions — recommendations for casinos or topics you'd like us to review
- Partnership and affiliate enquiries — for commercial enquiries, please indicate the nature of the request clearly
What We Can't Do
New Casinos is an independent comparison and review platform. We are not a casino operator, and we do not handle deposits, withdrawals or player accounts. That means we're unable to:
- Intervene in disputes between players and casino operators
- Access or modify any casino account on your behalf
- Guarantee a bonus offer or extend a promotion
- Process refunds or reverse transactions
If you have a complaint about a specific casino, your first step should always be that operator's customer support team. If the matter remains unresolved, the licensing authority that issued that casino's licence is the appropriate escalation point — details are usually listed in the casino's terms and conditions or footer.
A Note on Responsible Gambling
If you're concerned about your own gambling or someone else's, please don't wait to reach out to a specialist service. New Casinos has a dedicated Responsible Gambling page with information on tools, limits and Australian support organisations that can help — including Gambling Help Online and the National Gambling Helpline. These services are free, confidential and available around the clock.
Editorial Independence
New Casinos earns revenue through affiliate relationships with the casino operators we review. If you follow a link from this site and register an account, we may receive a commission. This arrangement does not influence our editorial ratings or the order in which casinos are ranked — operators cannot pay for a higher score, and every write-up includes genuine limitations alongside the positives. Our About Us page sets out our review methodology in full, and our Terms and Conditions cover the legal framework for using this site.
Response Times
We aim to respond to genuine reader enquiries within two to three business days. Editorial and correction requests may take a little longer if they require us to re-verify information with the relevant casino. Commercial and partnership enquiries are reviewed separately and may have longer lead times during busy periods.
We appreciate you taking the time to get in touch, and we'll do our best to give you a useful answer.